Is Ledgers' employees or representatives authorized to make financial performance representations orally?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
We do not make any representations about a franchisee's future financial performance or the past financial performance of company-owned or franchised outlets. We also do not authorize our employees or representatives to make any such representations either orally or in writing. If you are purchasing an existing outlet, however, we may provide you with the actual records of that outlet. If you receive any other financial performance information or projections of your future income, you should report it to the franchisor's management by contacting Mary Jane DeJaager at 780 Lynnhaven Parkway, Suite 240, Virginia Beach, VA 23452, the Federal Trade Commission, and the appropriate state regulatory agencies.
Source: Item 19 — FINANCIAL PERFORMANCE REPRESENTATIONS (FDD page 42)
What This Means (2025 FDD)
According to Ledgers' 2025 Franchise Disclosure Document, Ledgers does not authorize its employees or representatives to make any representations about a franchisee's future financial performance or the past financial performance of company-owned or franchised outlets either orally or in writing. However, if you are purchasing an existing outlet, Ledgers may provide you with the actual records of that outlet.
Ledgers advises that if you receive any other financial performance information or projections of your future income, you should report it to the franchisor's management by contacting Mary Jane DeJaager at 780 Lynnhaven Parkway, Suite 240, Virginia Beach, VA 23452, the Federal Trade Commission, and the appropriate state regulatory agencies.
This policy is typical in franchising. Prospective franchisees should be wary of any financial performance claims made outside of the formal Item 19 disclosure, as these claims are not vetted by the franchisor and may not be reliable.