Is 'Customer Data' considered 'Confidential Information' under the Ledgers Franchise Agreement?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
"Customer Data" is considered Confidential Information, and includes all information about customers that may be collected in connection with their use of your services including, but not limited to, name, telephone number, address and email address.
Upon termination of your Franchise Agreement, you must return to us our Operations Manuals and any Confidential Information. You may never - during the initial term, any renewal term, or after the Franchise Agreement expires or is terminated - reveal any of our Confidential Information to any other person or entity or use it for the benefit of any other person or business.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 36–37)
What This Means (2025 FDD)
According to Ledgers's 2025 Franchise Disclosure Document, 'Customer Data' is explicitly considered 'Confidential Information'. This includes all information about customers collected in connection with their use of Ledgers' services. Examples of customer data include their name, telephone number, address, and email address.
As a Ledgers franchisee, you are obligated to protect this confidential customer data. Upon termination of the Franchise Agreement, you must return any confidential information to Ledgers. During the term of the agreement, or after it expires or is terminated, you are prohibited from revealing any confidential information to any other person or entity, or using it for the benefit of any other person or business.
Ledgers also retains all right, title, and interest in and to the Client Data during and after the term of the agreement. Franchisees maintain an economic interest in providing services to clients during the term of their Franchised Business and may use Client Data during the Term as permitted by the Agreement and Ledgers' Manual as long as the use is consistent with applicable law. However, your economic interest in Client Data and use of Client Data ends upon termination of the Franchise Agreement.