Does Kitchen Solvers require franchisees to obtain written consent before servicing Multi-Account Customers?
Kitchen_Solvers Franchise · 2025 FDDAnswer from 2025 FDD Document
Generally, you may not operate your Business or offer services to any customers outside your Territory, unless you receive our prior written consent to do so. You are not permitted to service Multi-Account Customers, even if they are located in your Territory, without our prior written consent. You are not otherwise limited in the customers to whom you may sell approved products and services in the Territory.
Source: Item 16 — Restrictions on What the Franchisee May Sell (FDD page 36)
What This Means (2025 FDD)
According to Kitchen Solvers' 2025 Franchise Disclosure Document, franchisees must obtain prior written consent from Kitchen Solvers before servicing Multi-Account Customers, even if those customers are located within the franchisee's territory. This restriction is in place to allow Kitchen Solvers to maintain control over large accounts and ensure consistent service standards.
A "Multi-Account Customer" is not specifically defined in this Item, but the FDD does define "Multi-Project Customer" as a customer that wishes to contract for the completion of fifty or more projects for KITCHEN SOLVERS® services, including, without limitation owners or managers of apartment and/or condominium buildings, residential home builders and/or developers, and hotel chains. It is important to note that the FDD does not define "Multi-Account Customers" and "Multi-Project Customers" as the same thing.
This requirement means that a Kitchen Solvers franchisee cannot independently pursue or service large, multi-location or multi-unit clients without first getting approval from Kitchen Solvers. This could potentially limit a franchisee's ability to grow their business through large-scale projects. The franchisee should inquire with Kitchen Solvers about the process for obtaining this written consent, the criteria used for approval, and any potential fees or requirements associated with servicing Multi-Account Customers.