Where in the Kitchen Solvers Franchise Agreement are the warranty and customer service requirements detailed?
Kitchen_Solvers Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Products and Services. You may sell only those products and services in connection with the Trademarks and Business that we have approved in writing. The approved products and services may be identified by us in the Manuals or otherwise in writing. These products and services meet standards and/or specifications prescribed by us, which we may modify from time to time. You must conform to all quality and customer service standards we prescribe in writing. You agree to promote and market, actively and aggressively, the KITCHEN SOLVERS Business, products and services within the Territory.
Source: Item 9 — Franchisee's Obligations (FDD pages 24–25)
What This Means (2025 FDD)
According to the 2025 Kitchen Solvers Franchise Disclosure Document, the specific location within the Franchise Agreement that details warranty and customer service requirements is not explicitly stated. However, Item 22 discusses products, services, and customer service standards.
Specifically, franchisees must sell only those products and services that Kitchen Solvers has approved in writing, and these approved items must meet the standards and specifications prescribed by Kitchen Solvers, which may change over time. Franchisees must also adhere to all quality and customer service standards that Kitchen Solvers prescribes in writing and must actively promote and market Kitchen Solvers' business, products, and services within their territory.
While the FDD excerpts do not pinpoint a specific section of the Franchise Agreement for warranty and customer service requirements, it does emphasize the importance of adhering to the standards set by Kitchen Solvers. A prospective franchisee should carefully review Item 22 and the Kitchen Solvers Business System Online Manual mentioned in the FDD, and directly ask the franchisor for the specific sections of the Franchise Agreement that outline these obligations during their due diligence.