For Kitchen Solvers, what is the definition of a 'Multi-Project Customer'?
Kitchen_Solvers Franchise · 2025 FDDAnswer from 2025 FDD Document
1.5.2 We and/or our affiliates reserve the right to negotiate and enter into agreements with "Multi-Project Customers" and to, directly or indirectly (including through franchisees and licensees) provide KITCHEN SOLVERS® services under the Marks, even if those customers are located in the Development Area. The term "Multi-Project Customer" means a customer that wishes to contract for the completion of fifty or more projects for KITCHEN SOLVERS® services, including, without limitation owners or managers of apartment and/or condominium buildings, residential home builders and/or developers, and hotel chains. We may provide such services to Multi-Project Customers ourselves or through an affiliate, or we may contract with a
third-party including another KITCHEN SOLVERS® franchisee, to perform such services in the Development Area without providing you with any compensation. If you qualify to service a Multi-Project Customer and we offer you the option to perform such work, you will be required to comply with our designated standards, specifications and procedures, and you may be required to enter into our then-current form of Multi-Project Customer Participation Agreement. We retain the right to set and modify the parameters for any Multi-Project Customer program, including the right to terminate your participation in the program, at any time.
Source: Item 23 — Receipts (FDD pages 49–190)
What This Means (2025 FDD)
According to Kitchen Solvers' 2025 Franchise Disclosure Document, a 'Multi-Project Customer' is defined as a customer that intends to contract for the completion of fifty or more projects for Kitchen Solvers services. These customers may include owners or managers of apartment and/or condominium buildings, residential home builders and/or developers, and hotel chains. This definition is important for prospective franchisees to understand because Kitchen Solvers retains the right to negotiate and enter into agreements with these Multi-Project Customers, even if they are located within a franchisee's Development Area.
Kitchen Solvers, or its affiliates, can directly or indirectly provide services to these Multi-Project Customers, potentially without compensating the franchisee whose territory the customer is located in. However, if a franchisee is given the opportunity to service a Multi-Project Customer, they must adhere to Kitchen Solvers' standards, specifications, and procedures, and may be required to enter into a Multi-Project Customer Participation Agreement.
Kitchen Solvers also reserves the right to modify the parameters of any Multi-Project Customer program, including the right to terminate a franchisee's participation in the program at any time. This means that while a franchisee may have the opportunity to gain significant business from a Multi-Project Customer, Kitchen Solvers ultimately controls the terms and conditions of these arrangements and can change or end them as they see fit. Prospective franchisees should carefully consider these factors and discuss the Multi-Project Customer program with Kitchen Solvers to fully understand the potential benefits and risks involved.