What standards of conduct are Kidokinetics franchisees required to adhere to in their dealings with customers, suppliers, and the franchisor?
Kidokinetics Franchise · 2024 FDDAnswer from 2024 FDD Document
ons, including prompt payment of taxes when due;
- 11.1.4. Adhere to the highest standards of honesty, integrity, fair dealing and ethical conduct in all dealings with customers, suppliers, and Franchisor;
- 11.1.5. Require all employees of the Kidokinetics Business to wear uniforms or clothes conforming to Franchisor's specifications as to style, color, and design, as Franchisor may, from time to time, reasonably designate so as to maintain the goodwill and reputation of Franchisor, the System and the Marks;
- 11.1.6. Employ only qualified individuals who are trained in accordance with Franchisor's standards and who will at all times conduct themselves in a competent and courteous manner in accordance with this Agreement and the image and reputation of the System. Franchisee shall use its best efforts to insure that Franchisee's employees maintain a neat and clean appearance and render competent and courteous service to patrons of the Kidokinetics Business. Franchisee acknowledges and agrees that poorly trained employees, sloppy or unclean appearances and incompetent or discourteous service are extremely damaging to the goodwill of the System and the Marks and are a default of this Agreement;
- 11.1.7. Obtain and use only equipment, vehicles, products, supplies, business forms, signs, stationery, and services that conform to the current standards and specifications for the System as required by Franchisor and obtained from Franchisor's previously approved suppliers. Franchisor has the right to terminate this Agreement if Franchisee uses any equipment, vehicles or products that do not conform to such standards and specifications, if Franchisee fails to obtain any equipment required by Franchisor, or if Franchisee purchases from suppliers that have not been previously approved in writing by Franchisor. Franchisee agrees to maintain an adequate inventory of all items in accordance with the Franchise Operations Manual;
- 11.1.8.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2024 FDD)
According to Kidokinetics's 2024 Franchise Disclosure Document, franchisees must adhere to specific standards of conduct in their business operations. Kidokinetics requires franchisees to maintain the highest standards of honesty, integrity, fair dealing, and ethical conduct in all interactions with customers, suppliers, and the franchisor. This encompasses all aspects of the business, ensuring that franchisees operate with transparency and fairness. Franchisees are expected to foster positive relationships and maintain the goodwill of the Kidokinetics brand.
Kidokinetics also mandates that franchisees employ only qualified individuals who are trained according to the franchisor's standards. These employees must conduct themselves competently and courteously, aligning with the brand's image and reputation. Franchisees must ensure their employees maintain a neat and clean appearance and provide competent and courteous service to customers. Poorly trained employees, a sloppy appearance, or discourteous service are considered detrimental to the brand's goodwill and can result in a default of the franchise agreement.
Furthermore, Kidokinetics franchisees are expected to manage their advertising programs in a dignified manner that upholds the reputation of the Kidokinetics system and its trademarks. Franchisees must also comply with all applicable international, federal, state, and local laws pertaining to the privacy of customer, employee, and transactional information. This includes researching and proactively ensuring compliance with privacy laws, which may vary by location, and adhering to Kidokinetics's standards and policies regarding privacy. Franchisees cannot publish, disseminate, implement, revise, or rescind a data privacy policy without the franchisor's prior written consent.