Regarding the Proprietary Software, what training of personnel does Kidokinetics require of its franchisees?
Kidokinetics Franchise · 2024 FDDAnswer from 2024 FDD Document
ary Software as Franchisor designates.
- 11.3.6. Franchisee is required to participate in any System-wide computer network, intranet system, or extranet system that Franchisor implements and may be required by Franchisor to use such computer network, intranet system, or extranet system to, among other things: (i) submit Franchisee's reports due under this Agreement to Franchisor online; (ii) view and print portions of the Franchise Operations Manual, including any updates or modifications thereto; (iii) download approved local advertising materials; (iv) communicate with Franchisor and other System franchisees; and (v) to complete any initial or ongoing training. Franchisee agrees to use the facilities of any such computer network, intranet system or extranet system in strict compliance with the standards, protocols, and restrictions that Franchisor included in the Franchise Operations Manual, including those related to the encryption of confidential information and prohibitions against the transmission of libelous, derogatory or defamatory statements.
- 11.3.7. Franchisee shall have and maintain adequate hardware and software in order to access the Internet at the speed required by Franchisor from time to time. Franchisee shall maintain an electronic mail account with an Internet service provider acceptable to Franchisor. Franchisee shall read all electronic mail related to the Kidokinetics Business on a daily basis and shall accept and acknowledge receipt of all electronic mail sent by Franchisor. Franchisee shall not establish any website or other listing on the Internet except as provided and specifically permitted herein.
- 11.3.8. Franchisor has established a website that provides information about the System and the services offered by the Kidokinetics franchises (the "Website"). Franchisor has sole discretion and control over the Website, including whether to discontinue the Website.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2024 FDD)
According to the 2024 Kidokinetics Franchise Disclosure Document, franchisees may be required to complete initial or ongoing training through any System-wide computer network, intranet system, or extranet system that Kidokinetics implements.
Kidokinetics requires franchisees to employ only qualified individuals who are trained in accordance with Kidokinetics's standards. Franchisees must ensure their employees maintain a neat and clean appearance and provide competent and courteous service. Poorly trained employees, sloppy appearances, and discourteous service are considered detrimental to the goodwill of the Kidokinetics system and a default of the Franchise Agreement.
In addition to the above, Kidokinetics will furnish consultation and advice regarding employee training, either in person or via telephone, fax, electronic mail, or postal service, as determined by Kidokinetics, within reasonable limits and subject to the availability of Kidokinetics's personnel, upon the franchisee's request and at no charge, unless such assistance is provided at the Kidokinetics Business Location.