What qualifications and training are required for individuals employed by a Kidokinetics franchisee?
Kidokinetics Franchise · 2024 FDDAnswer from 2024 FDD Document
stem and the Marks;
- 11.1.6. Employ only qualified individuals who are trained in accordance with Franchisor's standards and who will at all times conduct themselves in a competent and courteous manner in accordance with this Agreement and the image and reputation of the System. Franchisee shall use its best efforts to insure that Franchisee's employees maintain a neat and clean appearance and render competent and courteous service to patrons of the Kidokinetics Business. Franchisee acknowledges and agrees that poorly trained employees, sloppy or unclean appearances and incompetent or discourteous service are extremely damaging to the goodwill of the System and the Marks and are a default of this Agreement;
- 11.1.7. Obtain and use only equipment, vehicles, products, supplies, business forms, signs, stationery, and services that conform to the current standards and specifications for the System as required by Franchisor and obtained from Franchisor's previously approved suppliers.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2024 FDD)
According to Kidokinetics's 2024 Franchise Disclosure Document, franchisees must employ only qualified individuals who are trained according to Kidokinetics's standards. These employees must conduct themselves competently and courteously, aligning with the franchise agreement and the Kidokinetics system's image and reputation. Franchisees are expected to ensure their employees maintain a neat and clean appearance and provide competent and courteous service to customers.
Kidokinetics emphasizes that poorly trained employees, a sloppy appearance, and incompetent service can significantly damage the goodwill of the Kidokinetics system and its trademarks. Such deficiencies are considered a default of the franchise agreement. This highlights the importance Kidokinetics places on the quality of staff and their interactions with customers.
Furthermore, the FDD states that the franchisee must have a manager who has been properly trained as required by the agreement. If the manager is unable to continue in their role or no longer qualifies, the franchisee must promptly notify Kidokinetics and seek approval for a replacement within 30 days. The replacement manager must meet the same qualifications, including completing all required training and obtaining necessary certifications. This ensures that every Kidokinetics location has a competent and well-trained manager overseeing operations.