Is Kidokinetics obligated to establish and maintain a toll-free telephone number?
Kidokinetics Franchise · 2024 FDDAnswer from 2024 FDD Document
- 9.9 Toll Free Telephone Number.
Franchisor has the right, but not the obligation, to establish and maintain a toll-free telephone number for the purpose of dealing with prospective customers, customer service, customer follow-up and satisfaction surveys.
If Franchisor establishes a toll-free number, Franchisee must comply with Franchisor's procedures for implementing the nationwide service as Franchisor specifies in the Franchise Operations Manual or otherwise in writing, and Franchisee may be required to pay a fee related to the establishment, operation and maintenance of the toll-free telephone number.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2024 FDD)
According to Kidokinetics's 2024 Franchise Disclosure Document, Kidokinetics is not obligated to establish and maintain a toll-free telephone number. However, Kidokinetics retains the right to establish and maintain one for purposes such as dealing with prospective customers, customer service, customer follow-up, and satisfaction surveys.
If Kidokinetics does establish a toll-free number, franchisees must comply with Kidokinetics's procedures for implementing the nationwide service, as specified in the Franchise Operations Manual or in writing. Franchisees may also be required to pay a fee related to the establishment, operation, and maintenance of the toll-free telephone number.
This means that while Kidokinetics franchisees may benefit from a toll-free number managed by the franchisor, they should also be prepared to potentially incur additional costs for its use and maintenance if Kidokinetics chooses to implement such a system. Franchisees should clarify the potential costs and procedures associated with the toll-free number with Kidokinetics before signing the franchise agreement.