What kind of post-opening assistance does Kidokinetics provide?
Kidokinetics Franchise · 2024 FDDAnswer from 2024 FDD Document
- 9.7. Post-Opening Assistance.
Post-opening assistance via telephone or at the Kidokinetics Business Location in accordance with the provisions of Article 6.
- 9.8 Website and Email.
Maintain a website with a dedicated page for each Franchisee along with an e-mail address or addresses for Franchisee's use in the operation of the Kidokinetics Business.
- 9.9 Toll Free Telephone Number.
Franchisor has the right, but not the obligation, to establish and maintain a toll-free telephone number for the purpose of dealing with prospective customers, customer service, customer follow-up and satisfaction surveys.
If Franchisor establishes a toll-free number, Franchisee must comply with Franchisor's procedures for implementing the nationwide service as Franchisor specifies in the Franchise Operations Manual or otherwise in writing, and Franchisee may be required to pay a fee related to the establishment, operation and maintenance of the toll-free telephone number.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2024 FDD)
According to Kidokinetics's 2024 Franchise Disclosure Document, post-opening assistance is provided via telephone or at the Kidokinetics business location, as specified in Article 6 of the franchise agreement.
Kidokinetics also maintains a website with a dedicated page for each franchisee, along with an email address for business operations. This allows franchisees to have an online presence and communicate effectively with clients.
Additionally, Kidokinetics has the option, but not the obligation, to establish and maintain a toll-free telephone number for handling prospective customers, customer service, follow-up, and satisfaction surveys. If Kidokinetics establishes such a number, franchisees must follow the franchisor's procedures and may be required to pay a fee for its establishment, operation, and maintenance.