If Kidokinetics establishes a toll-free number, may a franchisee be required to pay a fee related to the establishment, operation and maintenance of the toll-free telephone number?
Kidokinetics Franchise · 2024 FDDAnswer from 2024 FDD Document
- 9.9 Toll Free Telephone Number.
Franchisor has the right, but not the obligation, to establish and maintain a toll-free telephone number for the purpose of dealing with prospective customers, customer service, customer follow-up and satisfaction surveys.
If Franchisor establishes a toll-free number, Franchisee must comply with Franchisor's procedures for implementing the nationwide service as Franchisor specifies in the Franchise Operations Manual or otherwise in writing, and Franchisee may be required to pay a fee related to the establishment, operation and maintenance of the toll-free telephone number.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2024 FDD)
According to Kidokinetics's 2024 Franchise Disclosure Document, Kidokinetics has the right, but not the obligation, to establish and maintain a toll-free telephone number for dealing with prospective customers, customer service, customer follow-up, and satisfaction surveys.
If Kidokinetics establishes a toll-free number, franchisees must comply with Kidokinetics's procedures for implementing the nationwide service as specified in the Franchise Operations Manual or in writing.
Furthermore, Kidokinetics franchisees may be required to pay a fee related to the establishment, operation, and maintenance of the toll-free telephone number. This means that franchisees could incur additional costs if Kidokinetics decides to implement a toll-free service, and they will need to budget for these potential fees.