Before bringing a claim or dispute to a third party, what internal dispute resolution procedure must a Kidokinetics franchisee exhaust?

According to Kidokinetics's 2024 Franchise Disclosure Document, a franchisee must first bring any claim or dispute with Kidokinetics to the attention of Kidokinetics's President. This internal dispute resolution procedure must be exhausted before the franchisee can take the dispute to a third party. This requirement to attempt internal resolution survives the termination or expiration of the Franchise Agreement.

This means that if a Kidokinetics franchisee has a disagreement with the franchisor, whether it's about fees, operational issues, or any other aspect of the franchise agreement, they are obligated to first try to resolve it directly with the Kidokinetics President. This step is mandatory before pursuing any other form of legal action or dispute resolution with an outside party.

The requirement for internal dispute resolution is a fairly common practice in franchising. It is designed to encourage open communication and problem-solving between the franchisee and franchisor. By mandating this initial step, Kidokinetics aims to foster a more collaborative relationship with its franchisees and potentially resolve issues quickly and efficiently, without resorting to costly and time-consuming legal battles. Franchisees should be prepared to document their attempts at internal resolution, should further action become necessary.