Under what condition is Jersey Mikes not required to send representatives to the franchised restaurant?

According to Jersey Mike's 2025 Franchise Disclosure Document, Jersey Mike's is not required to send representatives to the franchised restaurant if the franchisee and the franchisee's guarantors have signed a general release, in a form prescribed by Jersey Mike's, of any and all claims against Jersey Mike's and its subsidiaries and affiliates, and their respective officers, directors, agents, shareholders, and employees. This essentially means that if a franchisee agrees to release Jersey Mike's from any potential legal claims, the franchisor is not obligated to send representatives to the restaurant.

This condition suggests that Jersey Mike's aims to minimize legal risks and potential liabilities. By obtaining a general release from franchisees, Jersey Mike's seeks to protect itself from future lawsuits or claims that may arise from the operation of the franchise. This practice is not uncommon in the franchise industry, as franchisors often implement measures to safeguard their brand and business interests.

For a prospective franchisee, this condition implies that they may be required to sign a release of claims as part of the franchise agreement. Before signing such a release, it is crucial for the franchisee to carefully review the terms and understand the implications. It is advisable to seek legal counsel to assess the potential risks and benefits of signing the release. Franchisees should also consider whether they are comfortable waiving their right to pursue legal action against Jersey Mike's in exchange for the franchise opportunity.

It's important to note that this condition does not prevent Jersey Mike's from sending representatives to the restaurant for other purposes, such as consultation, assistance, or guidance. Jersey Mike's retains the discretion to visit the franchised restaurant to support the franchisee and ensure compliance with the system standards. However, the obligation to send representatives is waived if the franchisee has signed a general release of claims.