table_specific
Where does Jersey Mikes conduct the 'Customer Experience and Customer Lifetime Value' training?
Jersey_Mikes Franchise · 2025 FDDAnswer from 2025 FDD Document
Jersey* – Training Schedule Five Days Total
| Subject | Hours of Classroom Training | Hours of On-the- Job Training | Location | |
|---|---|---|---|---|
| Welcome to Phase 2 | 0.5 | 0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company | |
| Introductions- Trainers and | 0.5 | 0.0 | Training Center in Point Pleasant, | |
| JMMITs provide personal | New Jersey, or at another location | |||
| background information- Review | in New Jersey as designated by | |||
| howtoduplicate | Company | |||
| Jersey Mike’s Tradition and History, New Jersey State History | 1.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company | |
| Creating Change and Growth | 1.0 | 0.0 | Training Center in Point Pleasant, | |
| (split between AM and PM) | * First-time Franchise Owners are required to attend Phase 2 in New Jersey as part of their training requirements. Phase 2 is open to all First-Time and Existing Franchise Owners. |
| Subject | Hours of Classroom Training | Hours of On-the- Job Training | Location |
|---|---|---|---|
| New Jersey, or at another location in New Jersey as designated by Company | |||
| Manifesto and Culture | 2.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Team Building and Establishing Culture – Intro to Team of Top Performers | 1.5 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Golden Bottle Competition – The Juice Test | 0.0 | 1.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Complete Training Center Closing Checklist (if at Training Center) | 0.0 | 0.25 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Day 1 Total | 6.5hours | 1.25 hours | |
| Subject | Hours of Classroom Training | Hours of On-the- Job Training | Location |
| Warmups (Practicing Golden Bottle and Wrapping) | 0.0 | 0.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| The 10 Steps to Coaching | 1.5 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Leader vs. Manager – Traits of a Leader | 1.25 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| 7 Cs of Coaching | 0.25 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Employee Engagement | 1.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Learning Styles | 1.5 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| The Planning Process | 1.5 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Day 2 Total | 7.0 hours | 0.5 hour | |
| Warmups (Practicing Golden Bottle and Wrapping) | 0.0 | 0.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Operational Excellence Review – “The 14” Slicing, Sprinkling, Wrapping, and Hot Subs | 1.5 | 1.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| 7 Principles | 0.5 | 0.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Customer Experience | 1.5 | 1.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Customer Experience and Customer Lifetime Value | 1.0 | 0.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Grassroots Marketing | 0.5 | 0.25 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Generational Diversity – Understanding Your Workforce | 0.75 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Safety | 0.5 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Day 3 Total | 6.25 hours | 4.25 hours | |
| Warmups (Practicing Golden Bottle and Wrapping) | 0.0 | 0.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Profit and Loss | 1.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Food Cost Fitness | 1.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Core Values & Team of Top Performers | 1.0 | 0.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Hiring & Interviewing | 1.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Labor and Scheduling | 1.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Recruiting, Retention, Turnover | 1.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Day 4 Total | 6.0 hours | 1.0 hour | |
| Final Golden Bottle | 0.25 | 0.5 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Breakfast & Guests | 2.0 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Best Practices from the week | 1.5 | 0.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Goal Planning & Vision Boards | 0.0 | 1.0 | Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by Company |
| Day 5 Total | 3.75 hours | 1.5 hours | |
| Phase 2 in New Jersey Total | 29.5 hours | 8.5 hours | |
| Welcome to Phase 2 | 0.5 | 0 | Various Locations outside of New Jersey |
| Introductions- Trainers and JMMITs provide personal background information- Review how to duplicate | 0.5 | 0.0 | Various Locations outside of New Jersey |
| Creating Change and Growth | 1.0 | 0.0 | Various Locations outside of New Jersey |
| Intro to the Planning Process | 0.25 | 0.0 | Various Locations outside of New Jersey |
| Jersey Mike’s Tradition and History, New Jersey State History, Jersey Mike’s Mission Statement | 1.0 | 0.0 | Various Locations outside of New Jersey |
| Manifesto and Culture | 2.0 | 0.0 | Various Locations outside of New Jer |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 35–51)
What This Means (2025 FDD)
According to Jersey Mikes's 2025 Franchise Disclosure Document, the 'Customer Experience and Customer Lifetime Value' training is conducted at the Training Center in Point Pleasant, New Jersey, or at another location in New Jersey as designated by the company. This training includes 1.0 hours of classroom training and 0.5 hours of on-the-job training.
This means that franchisees and their employees will likely need to travel to New Jersey for this specific portion of their training. The cost of travel, accommodation, and other related expenses are the responsibility of the franchisee. It is important for prospective franchisees to factor in these costs when evaluating the overall investment required to start a Jersey Mikes franchise.
Jersey Mikes may also conduct training for 'Customer Experience and Customer Lifetime Value' at various locations outside of New Jersey. This training includes 1.0 hours of classroom training and 1.0 hours of on-the-job training. Franchisees should confirm with Jersey Mikes the exact location and format of the training they will receive, as well as any associated costs.
Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only.
It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.