What must happen before a Jack In The Box franchisee is permitted to open their franchised restaurant?
Jack_In_The_Box Franchise · 2025 FDDAnswer from 2025 FDD Document
personal expenses for you and your employee while taking the training programs.
Your restaurant manager must successfully complete the entire training program before you will be permitted to open your franchised restaurant.
Training for Other Employees
Before your restaurant opens, we will also give you and your employees access to our Web-Based Training Programs. You must ensure that all employees acting in the capacity of a "person in charge" of the restaurant (for example, team leader, assistant manager, etc.) have completed, at a minimum, our training programs as required, the
Food Safety for Team Leaders course, the Food Safety Checklist course offered through Web-Based Training Programs, and Food Safety Management Certification, if required in your jurisdiction.
There are charges associated with setting up your web equipment, but there is currently no extra charge for obtaining access to the Web-Based Training Programs, although we reserve the right to charge for these programs in the future. You are responsible for paying your employees while they are engaged in training programs and training initiatives (e.g., new product training roll outs).
Although we are not required to do so, we may offer you the opportunity to have your employees attend certain additional training classes. We reserve the right to charge a fee for those classes and related materials.
Additional Information About Training
The training program is under the direction of Natalie Trzcinski, Senior Director of Operations Services and Training. She has been employed by JIB since May 2014 and has over 20 years of experience in restaurant operations and training.
Our training program is currently comprised of Web-Based training and on-thejob training ("OJT"), but we are testing alternative methods of delivering training, including via the internet. Web-based training must be completed in combination with, and never in lieu of, OJT.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 50–63)
What This Means (2025 FDD)
According to Jack In The Box's 2025 Franchise Disclosure Document, before a franchisee is allowed to open their restaurant, the restaurant manager must successfully complete the entire training program. The franchisee operator must also have successfully completed the training program and demonstrate the required knowledge, skills, and abilities.
Jack In The Box also requires that the restaurant is staffed by at least one person who has successfully completed the Certified Franchise Restaurant Manager Training Program. If there are managerial employees above the restaurant level, they must also complete this program at the franchisee's expense.
Additionally, any employee acting as a "person in charge" must complete the required training programs, including the Food Safety for Team Leaders course, the Food Safety Checklist course, and Food Safety Management Certification if required by local jurisdiction. Franchisees must also ensure that they and all employees have taken all courses required by state and local laws and ordinances, whether related to food safety or otherwise, and are properly trained. The franchisee is also responsible for conducting any other training they feel is necessary or appropriate for their employees.