Who determines the delivery and catering standards and procedures for Jack In The Box?
Jack_In_The_Box Franchise · 2025 FDDAnswer from 2025 FDD Document
dity or the amount of the tax in accordance with applicable procedures of the jurisdiction, but Franchisee shall in no event permit a tax sale or seizure of the Franchised Restaurant, the Premises, or any equipment.
- D. The written information that Franchisee has submitted to Company in connection with the grant of this franchise, including, but not limited to, a Franchise Application Package, is true, correct and accurate.
5. STANDARDS OF OPERATION
Franchisee shall adhere to the System. Franchisee shall meet all the standards and specifications, and follow the procedures communicated in writing by Company to Franchisee.
A. The Manuals
The parties agree that Franchisee's adherence to Company's System standards and specifications is necessary to the image, operation and success of each JACK IN THE BOX restaurant and the System. The JACK IN THE BOX System standards, specifications, and procedures, as they may be renamed, amended, expanded and consolidated by Company from time to time (collectively, "Manuals"), shall contain
mandatory restaurant operating standards, specifications and procedures as prescribed from time to time by Company for the operation of a JACK IN THE BOX restaurant by a Franchisee, among other things. Some or all of the Manuals may be provided in an electronic format on an online system. Franchisee acknowledges receipt of the Manuals on loan for the term of this Agreement, and agrees to monitor the online system for updates to the Manuals. Franchisee shall strictly adhere to these standards, specifications and procedures, which Company may, in its sole discretion, change from time to time.
Source: Item 23 — RECEIPT (FDD pages 94–634)
What This Means (2025 FDD)
According to the 2025 Jack In The Box Franchise Disclosure Document, Jack In The Box, referred to as the Company in the agreement, sets the standards and procedures for the entire Jack In The Box system. This includes specifications and procedures that are communicated to the franchisee in writing. These standards and procedures are found in the manuals.
The manuals contain mandatory restaurant operating standards, specifications, and procedures that Jack In The Box prescribes for franchisees. These manuals may be updated, renamed, amended, expanded, or consolidated by Jack In The Box. Franchisees are expected to monitor an online system for updates to the manuals and strictly adhere to these standards, specifications, and procedures. Jack In The Box retains the discretion to change these standards from time to time.
As a franchisee, you must accept and comply with any changes, modifications, revisions, and additions made by Jack In The Box to various elements of the system standards, specifications, and procedures. These elements include the menu, service expectations, restaurant environment, customer offerings, and product pricing. Jack In The Box will make these changes in the good faith exercise of its judgment, believing them to be necessary or desirable. The standards apply to ensure the image, operation, and success of each Jack In The Box restaurant and the overall system.