Under what circumstances might Itan require a Managing Owner or general manager to attend remedial training?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
If we inspect your Salon and determine you are not operating in compliance with the Franchise Agreement and the Manual, we may require that your Managing Owner and general managers attend remedial training relevant to the operational deficiencies we observed. You may also request that we provide additional training. We are not required to provide additional training you request.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–31)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, Itan may require a Managing Owner or general managers to attend remedial training if an inspection of the Salon determines that it is not operating in compliance with the Franchise Agreement and the Manual. The remedial training would be relevant to the operational deficiencies observed during the inspection.
This means that Itan has the right to ensure franchisees are adhering to the standards and procedures outlined in the Franchise Agreement and Manual. If a franchisee is found to be deficient in some way, Itan can mandate remedial training to correct those issues. This is a fairly standard practice in franchising, as franchisors need to maintain consistency across all locations to protect the brand.
Itan also states that the franchisee may request additional training, but Itan is not required to provide it. Itan may charge a training fee of up to $300 per person per day for remedial training. The franchisee is responsible for all wages and travel expenses that they and their trainees incur for training.