Is there a cost to Itan franchisees for the email addresses provided by Itan, and if so, how is it covered?

According to Itan's 2025 Franchise Disclosure Document, Itan provides franchisees with iTAN email addresses and accounts. The cost for these email addresses is covered by the technology fee that franchisees pay to Itan. Franchisees are required to exclusively use these email addresses for all communications related to their salon, including interactions with Itan, customers, suppliers, and other relevant parties. Franchisees are prohibited from using these email addresses for any purposes unrelated to their Itan salon. While Itan retains ownership of the email addresses and accounts, franchisees are granted the right to use them throughout the term of their Franchise Agreement. This ensures consistent branding and communication standards across the Itan franchise system.

This arrangement benefits both Itan and its franchisees. Itan maintains control over its brand's communication channels, ensuring a professional and consistent image. Franchisees benefit by receiving a ready-to-use email system without incurring additional costs beyond the technology fee. This simplifies their initial setup and ongoing operations. The requirement to use Itan's email addresses also allows Itan to monitor and potentially assist with customer communications, ensuring quality and adherence to brand standards.

Prospective franchisees should consider the implications of this requirement. While the cost is covered by the technology fee, franchisees must adhere to Itan's policies regarding email usage. This includes refraining from using the email addresses for personal or non-business purposes. Franchisees should also be aware that Itan owns the email addresses and accounts, meaning they cannot be transferred or used independently if the franchise agreement is terminated. Understanding these terms is crucial for managing communication and branding within the Itan franchise.