Which section of the Itan Franchise Agreement outlines the warranty and client service requirements for franchisees?

According to Itan's 2025 Franchise Disclosure Document, Section 11.14 of the Franchise Agreement (FA) addresses the warranty and client service requirements for franchisees. This information is found within Item 11 of the FDD, which generally covers the franchisor's assistance, advertising, computer systems, and training provided to franchisees.

Specifically, the table in Item 11 outlines various obligations and their corresponding sections within the Franchise Agreement. Under the 'Warranty and client service requirements' row, it indicates that FA: 11.14 pertains to these requirements. This means that franchisees can find details about what warranties they must provide and how they should handle client service issues within that specific section of the Franchise Agreement.

Prospective Itan franchisees should carefully review Section 11.14 of the Franchise Agreement to fully understand their obligations regarding warranties and client service. This includes understanding the scope of warranties, procedures for handling client complaints, and any other standards or requirements set by Itan to ensure customer satisfaction and protect the brand's reputation.