Who is responsible for supervising the Itan general manager?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
8.2. General Manager. You may hire a general manager to assist the Managing Owner with onsite management of the Salon. Any Person you hire as a general manager must: (a) be approved by us; (b) successfully complete all training programs we require (with our permission, the Managing Owner may train general managers you hire after opening); and (c) sign a Brand Protection Agreement. The Managing Owner must supervise the general manager to ensure the Salon is operated in accordance with this Agreement and the Manual. The Managing Owner and/or a general
manager must be present at your Salon at least 40 hours per week.
At any time during normal business hours that neither the Managing Owner nor a general manager is onsite, either the Managing Owner or a general manager must be readily accessible by telephone or email.
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, the Managing Owner is responsible for supervising the general manager. The Managing Owner must ensure that the salon is operated according to the franchise agreement and the operations manual.
The Managing Owner is required to be approved by Itan, complete all required training programs, dedicate full-time efforts to the salon, and own at least 20% of the equity interests in the business, unless Itan waives this requirement. The general manager must also be approved by Itan, complete all required training programs, and sign a Brand Protection Agreement.
Either the Managing Owner or a general manager must be present at the Itan salon for at least 40 hours per week. When neither is onsite during business hours, either the Managing Owner or the general manager must be readily accessible by phone or email. This ensures that the Itan salon is always under responsible supervision, maintaining brand standards and operational compliance.