Does Itan require franchisees to offer all goods and services that Itan specifies?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
We must approve all goods and services you sell. You must offer all goods and services we require. You may not sell any goods or services we have disapproved. You must strictly abide by our approved menu and menus system. You must present the menu offerings in the manner we designate. At any time, we may change the goods and services you sell and you must comply with the change. We may require you to participate in a gift card or other customer loyalty program (including utilization of a "membership" model) in accordance with our policies and procedures.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 36)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, franchisees must offer all goods and services that Itan requires. Franchisees must get approval for all goods and services they intend to sell and are prohibited from selling any goods or services that Itan has disapproved.
Itan franchisees must strictly follow the approved menu and menu system, presenting menu offerings as designated by Itan. Itan retains the right to change the goods and services offered at any time, and franchisees are obligated to comply with these changes.
Itan may also require franchisees to participate in gift card programs or other customer loyalty initiatives, potentially including a "membership" model, according to Itan's policies and procedures. This ensures uniformity across all Itan franchise locations and allows Itan to maintain control over the brand's offerings and customer experience.