Does Itan require franchisees to license the Helios point-of-sale system from a designated supplier?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
Your Technology Systems (including hardware, software, equipment, software applications, mobile apps and similar items) must meet our standards and specifications. Certain components of your Technology Systems must be purchased from approved or designated suppliers while other components may be purchased from any supplier of your choosing. We may also require that certain services relating to the establishment, use, maintenance, monitoring, security or improvement of your Technology Systems be purchased from approved or designated suppliers. We currently require you to license the Helios point-of-sale system from a designated supplier. You must also license certain software that we designate.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 18–21)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, franchisees are required to license the Helios point-of-sale system from a designated supplier. This requirement falls under the broader category of 'Technology Systems,' which includes hardware, software, equipment, software applications, mobile apps, and similar items, all of which must meet Itan's standards and specifications. While some components of the technology systems can be purchased from any supplier, Itan mandates that the Helios point-of-sale system be licensed from a specific, approved source.
This requirement ensures that all Itan locations use a standardized point-of-sale system, which can help with data consistency, technical support, and integration with other systems. It also allows Itan to maintain quality control and ensure that the system meets their operational needs.
For prospective franchisees, this means they will not have the option to choose their own point-of-sale system and must factor in the licensing costs associated with the Helios system. It is important for franchisees to understand the terms of the licensing agreement, including any ongoing fees, maintenance costs, and support services provided. Franchisees should also inquire about the process for updates, upgrades, and any potential integration with other business systems used in the Itan salon.
Itan also requires franchisees to license certain other software that they designate, so it is important to understand all technology related costs and requirements before investing in the franchise.