How often must Itan franchisees update and upgrade their Technology Systems?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
11.8. Equipment Maintenance & Changes. You must maintain your equipment in good condition and promptly replace or repair equipment that is damaged, worn-out or obsolete. We may require that you change your equipment. Our right to require these changes is critical to our ability to administer and change the System and you must comply with these changes within the time period we reasonably specify.
11.9. Technology Systems.
- (a) Generally.
You must acquire and utilize all Technology Systems we require from time to time.
Technology Systems may relate to matters such as: purchasing; pricing; accounting; order entry; inventory control; security; data storage, retrieval and transmission; client information; client loyalty; marketing; communications; copying, printing and scanning; or any other business purpose we deem appropriate.
We may require that you acquire new or substitute Technology Systems and/or replace, upgrade or update existing Technology Systems at your expense upon reasonable prior notice.
You are solely responsible for: (i) the acquisition, operation, maintenance, updating and upgrading of your Technology Systems; (ii) the manner in which your Technology Systems integrate and interface with our computer system and those of third parties; and (iii) any consequences resulting from improper use or operation, or failure to properly maintain, update or upgrade, Technology Systems.
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, franchisees must acquire and utilize all Technology Systems that Itan requires from time to time. These systems may relate to various business functions, including purchasing, pricing, accounting, inventory control, security, data management, client information, marketing, and communications.
Itan may require franchisees to acquire new or substitute Technology Systems, or to replace, upgrade, or update existing systems at the franchisee's expense, providing reasonable prior notice. Franchisees are solely responsible for the acquisition, operation, maintenance, updating, and upgrading of their Technology Systems, as well as ensuring these systems properly integrate with Itan's and third-party computer systems. They are also responsible for any consequences resulting from improper use, operation, or failure to maintain, update, or upgrade the Technology Systems.
Itan also requires franchisees to maintain their equipment in good condition and promptly replace or repair equipment that is damaged, worn out, or obsolete. Itan may also require franchisees to change their equipment, and franchisees must comply with these changes within a reasonably specified time period. This right to require changes is critical to Itan's ability to administer and change the System.