What must a new Managing Owner of an Itan franchise complete before assuming responsibility for the Salon's management?

According to Itan's 2025 Franchise Disclosure Document, any new Managing Owner appointed to oversee the salon's operations must successfully complete the then-current initial training program before taking on their management responsibilities. This requirement ensures that the individual is well-prepared and knowledgeable about Itan's operational standards and procedures.

The initial training program is comprehensive, consisting of several stages. It includes 2 to 4 weeks of self-paced remote training divided into two stages, supplemented by 12 hours of live virtual sessions conducted by Itan's Franchise Business Coach. Additionally, there is a 5-day hands-on training component held at a designated training facility in San Diego, California. The program concludes with 5 days of onsite training and assistance at the franchisee's salon just before and during the opening.

Itan provides this pre-opening initial training program at no additional charge. However, if additional individuals are sent for initial training after the salon opens, there is a fee of $1,500 per person. This policy encourages franchisees to ensure their Managing Owner is fully trained from the outset, while also allowing for additional training as needed, albeit at an extra cost. This structured training approach is typical in franchising, aiming to maintain consistent brand standards and operational efficiency across all locations.