Does Itan need to approve any person hired as a general manager?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
You may hire general managers to assist the Managing Owner with onsite management and supervision of the Salon. Any person you hire as a general manager must: (a) be approved by us; (b) successfully complete all training programs we require; and (c) sign the Brand Protection Agreement attached to the Franchise Agreement as ATTACHMENT "F". The Managing Owner must supervise each general manager to ensure the Salon is operated in accordance with the Franchise Agreement and Manual. The Managing Owner and/or a general manager must be present at your Salon at least 40 hours per week. At any time during normal business hours that neither the Managing Owner nor a general manager is onsite, either the Managing Owner or a general manager must be readily accessible by telephone or email. We do not require that your general managers own any equity interest in the franchise.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 35–36)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, any person hired as a general manager must be approved by Itan. The FDD states that franchisees may hire general managers to assist the Managing Owner with onsite management and supervision of the Salon.
In addition to being approved by Itan, any person hired as a general manager must successfully complete all training programs that Itan requires. The general manager must also sign a Brand Protection Agreement. The Managing Owner must supervise each general manager to ensure the Salon is operated in accordance with the Franchise Agreement and Manual.
The Managing Owner and/or a general manager must be present at the Itan salon for at least 40 hours per week. During normal business hours, if neither the Managing Owner nor a general manager is onsite, either the Managing Owner or a general manager must be readily accessible by telephone or email. Itan does not require that general managers own any equity interest in the franchise.
This requirement ensures that all general managers meet Itan's standards and are adequately trained to maintain the brand's quality and operational consistency. Prospective franchisees should factor in the time and potential costs associated with the approval and training process for general managers.