Can an Itan Managing Owner train future general managers?

According to Itan's 2025 Franchise Disclosure Document, a Managing Owner can train future general managers under certain conditions. Specifically, after the Managing Owner has successfully completed Itan's initial training program, they may train future general managers that the franchisee hires. However, this is contingent on receiving prior permission from Itan, which Itan states they will not unreasonably withhold, but may revoke for good cause.

This stipulation ensures that all general managers receive training consistent with Itan's standards, even if they are not directly trained by the franchisor. By requiring the Managing Owner to complete the initial training and obtain permission, Itan maintains a level of oversight regarding the training process. This helps to protect the brand's reputation and ensure operational consistency across all franchise locations.

For a prospective Itan franchisee, this means that while they have the flexibility to train their own general managers, they must first be approved and trained themselves. They also need to seek permission from Itan before delegating the training responsibilities. This requirement is not uncommon in franchising, as franchisors often want to ensure that training is standardized and aligned with their brand standards. It is important for franchisees to maintain open communication with Itan regarding their training plans and to adhere to any guidelines or requirements set forth by the franchisor.

It is also important to note that Itan may offer periodic refresher or supplemental training courses for owners and management personnel, which may be designated as mandatory or optional. Additionally, if Itan determines that a salon is not operating in full compliance with the franchise agreement or manual, they may require the Managing Owner and management personnel to attend remedial training relevant to the operational deficiencies.