When must the Itan Managing Owner successfully complete the initial training program?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
ort under their ADA.
Training Program (§5)
Initial Training Program
We will provide an initial training program for the Managing Owner and your initial general managers. You may send other owners to initial training, but it is not required. Your Managing Owner must successfully
complete initial training to our satisfaction at least 2 weeks before your Salon opens.
Our initial training program currently includes: (a) 2 to 4 weeks of self-paced remotely conducted training that is conducted in separate 2 stages; (b) 5 days of hands-on training conducted at a designated training facility in San Diego, California; and (c) 5 days of onsite training and assistance conducted at your Salon at the time you open.
-
- Remote Training Stage 1: Stage 1 of remote training consists of online core operational curriculum administered through iTAN University, which is accessed through LMS. This is a self-paced program that is expected to take 1 to 2 weeks to complete. This training will be supplemented with 12 hours of live virtual training sessions conducted remotely by our Franchise Business Coach using MS Teams (or any other virtual platform we designate).
-
- Hands-On Training San Diego: After the trainees have successfully completed stage 1 of remote training, they must attend and successfully complete 5 days of hands-on practice and training that takes place at a designated training facility in San Diego, California. Our current designated training facility is a franchised Salon located in San Diego, California. We may change the training facility at any time. Hands-on training typically occurs 1 month prior to opening, although we reserve the right to change the timing.
-
- Remote Training Stage 2: Stage 2 of remote training includes online management and franchise owner training courses conducted through iTAN University. This training will also be supplemented with 12 hours of live virtual coaching sessions conducted remotely by our Franchise Business Coach using MS Teams (or any other virtual platform we designate). Remote training conducted via LMS will be monitored through a training reports system. Stage 2 training typically begins after completion of hands-on training in San Diego, although we reserve the right to adjust the order of training at our discretion.
-
- Onsite Training: Onsite training includes approximately 5 days of training that takes place at your Salon immediately prior to and through your opening date. Onsite training is an informal training program where our designated trainer will monitor your operations and assist you with the opening of your Salon.
The format for training may include lectures, interactive role playing, conference calls and/or webinars. We reserve the right to conduct all (or any portion) of the training program remotely via webinar, conference call or similar means. The training materials consist of virtual presentations, user manuals, directions, videos and a series of quizzes and tests. We do not charge you for any of our training materials.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–31)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, the Managing Owner must successfully complete the initial training program to Itan's satisfaction at least 2 weeks before the Salon opens. This requirement ensures that the Managing Owner is adequately prepared to manage the new Itan franchise location before it begins operations.
The initial training program for Itan includes multiple components. It begins with 2 to 4 weeks of self-paced remote training, divided into two stages, followed by 5 days of hands-on training at a designated facility in San Diego, California. The training concludes with 5 days of onsite training and assistance at the franchisee's Salon just before the opening. This comprehensive approach covers operational curriculum, practical skills, and real-world application.
The hands-on training in San Diego typically occurs one month before opening, but Itan reserves the right to change the timing. The initial training is provided at no additional charge, but Itan charges a $1,500 training fee for each person sent to initial training after the Salon opens. Franchisees are responsible for all wages and travel expenses incurred for training.