If Itan provides instructions to address problems observed during a field visit, must the franchisee implement corrective measures?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.4. Field Visits. We have the right, but not the obligation, to conduct periodic field visits for purposes of providing onsite consultation, assistance and guidance pertaining to the operation and management of your Salon. We will provide a report detailing any problems or concerns observed during the field visit together with our instructions to address or resolve them. You must implement all mandatory corrective measures in the time and manner we specify.
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, franchisees are required to implement corrective measures after field visits. Itan has the right, but not the obligation, to conduct periodic field visits to provide onsite consultation, assistance, and guidance regarding the operation and management of the salon.
After a field visit, Itan will provide a report detailing any problems or concerns observed, along with instructions to address or resolve them. The franchisee is obligated to implement all mandatory corrective measures within the timeframe and manner specified by Itan. This ensures that all Itan salons maintain a consistent standard of operation and adhere to the franchisor's guidelines.
In addition to field visits, Itan may also conduct inspections, which may address issues such as customer service, safety, sanitation, and inventory rotation. Franchisees must fully cooperate with all inspections and implement all corrective measures required by Itan within the specified time period to rectify any noncompliance issues revealed by an inspection. Failure to achieve a passing grade or score based on the inspection results constitutes a default under the Franchise Agreement.