If an Itan franchisee participates in a gift card, loyalty, or membership program, are they required to purchase additional equipment, software and/or Apps?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
You must fully participate in any gift card, loyalty or membership program we implement in accordance with our policies and procedures. In order to participate, you may be required to purchase additional equipment, software and/or Apps and pay fees relating to the use of that equipment, software and/or Apps. We have the right to determine how membership fees and proceeds from gift card sales are divided or otherwise accounted for and we may retain proceeds from unredeemed gift cards. We may require that all Salons operate under a membership model, in which case your Salon must honor memberships and the associated benefits and privileges even if the member purchased their membership from another Salon. We may establish policies and procedures for the transfer of membership accounts between Salons.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–31)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, participation in any gift card, loyalty, or membership program that Itan implements is mandatory for franchisees. To facilitate this participation, franchisees may be required to purchase additional equipment, software, and/or Apps.
Furthermore, franchisees may also incur fees related to the usage of this equipment, software, and Apps. Itan retains the authority to determine how membership fees and proceeds from gift card sales are divided or accounted for. Itan also has the right to retain proceeds from unredeemed gift cards.
Itan may also require that all salons operate under a membership model. In this case, an Itan franchisee's salon must honor memberships and the associated benefits, even if the membership was purchased from another Itan location. Itan may establish policies and procedures for the transfer of membership accounts between salons.