Is high-speed internet access a requirement for Itan franchisees?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
You must have high-speed Internet access. Our Learning Management System (LMS) houses all of our iTAN University training materials. We may change the components of the Technology Systems from time to time, including your computer system.
The computer system will generally be used to prepare reports, print advertising and marketing materials and communicate with us through e-mail. You will use Microsoft 365 to access email as well as the most current Operations Manual and iTAN University materials on the LMS platform. We may also use Microsoft 365 as an online collaborative area where we may upload and share marketing ideas, Local Store Marketing (LSM) tools, order forms, contact listings, monthly sales data, etc. You will use LMS to access iTAN University materials. You will use QuickBooks Online Plus to perform accounting functions.
The point-of-sale system will generally be used to record and report sales, track employee hours and performance information, track commissions, host a customer information database and perform certain marketing functions. It will also interface with the tanning beds to ensure that the sales are recorded and to verify customer identification information based on fingerprint records (i.e., to ensure a customer who purchased a membership does not send another person to receive the service).
We provide you iTAN email addresses and accounts, the cost of which is covered by the technology fee. You must exclusively use the email addresses we provide for all communications with us, customers, suppliers and other persons relating to your Salon. You may not use them for any purpose unrelated to your Salon. We will own the email addresses and accounts but allow you to use them during the term of your Franchise Agreement.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–31)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, high-speed internet access is a requirement for franchisees. This is because Itan's Learning Management System (LMS), which houses all iTAN University training materials, is accessed online. The franchisor may also change the components of the Technology Systems from time to time, including the franchisee's computer system.
The computer system is used for various purposes, including preparing reports, printing advertising and marketing materials, and communicating with Itan through email. Franchisees are required to use Microsoft 365 to access email, the Operations Manual, and iTAN University materials on the LMS platform. Itan may also use Microsoft 365 as an online collaborative area for sharing marketing ideas, Local Store Marketing (LSM) tools, order forms, contact listings, and monthly sales data. Franchisees will also use QuickBooks Online Plus for accounting functions.
The point-of-sale system is used to record and report sales, track employee hours and performance information, track commissions, host a customer information database, and perform certain marketing functions. It also interfaces with the tanning beds to ensure that sales are recorded and to verify customer identification information based on fingerprint records. Itan provides franchisees with iTAN email addresses and accounts, the cost of which is covered by the technology fee. Franchisees must exclusively use these email addresses for all communications related to their Salon.