What happens if an Itan franchisee fails to successfully complete training?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
as if this Agreement had not expired, and all obligations imposed on you upon expiration of the Term will take effect upon termination of the Interim Term.
5. TRAINING AND CONFERENCES
- 5.1. Initial Training. The Managing Owner must successfully complete our initial training program at least two (2) weeks before you open your Salon. Your initial general managers must also attend and successfully complete the portion of initial training we designate as mandatory for general managers. As part of initial training, we send a representative to your Salon for approximately five (5) days to provide onsite training and assist you with the opening of your Salon. We will not charge any additional fee or Travel Expense reimbursement for this onsite training and assistance.
- 5.2. Post-Opening Training. Any new Managing Owner you appoint after you Salon opens must attend and successfully complete our then-current initial training program before assuming responsibility for managing your Salon. With our prior permission (which we will not unreasonably withhold but which we may revoke for good cause), your Managing Owner may train future general managers you hire after the Managing Owner has successfully completed our initial training program. We may offer periodic refresher or supplemental training courses for your Owners and management personnel. We may designate each course as mandatory or optional. If we determine your Salon is not operating in full compliance with this Agreement or the Manual, we may require that your Managing Owner and management personnel attend remedial training relevant to your operational deficiencies. We may, but need not, provide additional assistance or training requested by you at a mutually convenient time.
- 5.3. Training Locations. Our training programs may take place at any location we designate. We reserve the right to conduct training programs virtually.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 36–39)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, the Managing Owner must successfully complete the initial training program at least two weeks before the salon opens. If a new Managing Owner is appointed after the salon opens, they must also attend and successfully complete the then-current initial training program before managing the salon.
Itan may require the Managing Owner and general managers to attend remedial training if the salon isn't operating in compliance with the Franchise Agreement or the Manual, addressing any operational deficiencies. Itan may also offer periodic refresher or supplemental training courses for owners and management personnel, designating these courses as either mandatory or optional.
If a person retakes training after failing a prior attempt, Itan may charge a training fee of up to $300 per person per day. This fee also applies to remedial training or additional training requested by the franchisee. This fee structure incentivizes successful completion of training and adherence to Itan's operational standards.
In summary, successful completion of initial training is mandatory for Managing Owners before salon opening and for new Managing Owners post-opening. Failure to comply with operational standards may lead to required remedial training, potentially incurring additional costs for retaking or attending such training.