What happens if an Itan franchisee fails to successfully complete the required training?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
Your Managing Owner must successfully
complete initial training to our satisfaction at least 2 weeks before your Salon opens.
Any new Managing Owner you appoint after you Salon opens must attend and successfully complete our then-current initial training program before assuming responsibility for managing your Salon.
If we determine your Salon is not operating in full compliance with this Agreement or the Manual, we may require that your Managing Owner and management personnel attend remedial training relevant to your operational deficiencies.
We may charge a training fee of up to $300 per Person per day for any Person who: (a) retakes training after failing a prior attempt
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 36–39)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, the Managing Owner must successfully complete the initial training program to the franchisor's satisfaction at least 2 weeks before the salon opens. If a new Managing Owner is appointed after the salon opens, they must also successfully complete the then-current initial training program before assuming responsibility for managing the salon.
If Itan determines that a salon is not operating in full compliance with the Franchise Agreement or the Manual, the Managing Owner and management personnel may be required to attend remedial training relevant to the operational deficiencies. Itan may charge a training fee of up to $300 per person per day for anyone who retakes training after failing a prior attempt or attends remedial training.
The FDD states that the Managing Owner must be approved by Itan and must successfully complete all required training programs. The Managing Owner is defined as an owner with overall responsibility for the management and operation of the salon. Failing to have a Managing Owner who has completed the training could put the franchise in breach of the franchise agreement.