Must Itan franchisees comply with all policies and procedures regarding package sales?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
"Manual" means our confidential brand standards manual for the operation of a Salon.
"Marks" means and includes all service marks, trademarks, trade names and logos that we designate from time to time and authorize Salons to use, including iTAN®, iTAN SUN SPRAY SPA® and the associated logos.
The Marks also include any distinctive trade dress used to identify a Salon or the products it sells.
"Salon" means any salon we authorize to operate under the Marks and use our System.
"System" means our system developed for the operation of a Salon, the distinctive characteristics of which include: distinctive interior and exterior design, décor, signage, color scheme and other trade dress elements; proprietary retail products and equipment; high quality tanning services, technology and
techniques; comprehensive training programs; advertising and marketing strategies; merchandising strategies; and operating system.
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
Based on the 2025 FDD, Itan franchisees must adhere to the policies and procedures outlined in the brand standards manual, which includes details on the operation of the salon. The definition of 'System' includes various elements such as retail products, equipment, tanning services, technology, techniques, training programs, and marketing strategies.
As the 'Manual' contains the brand standards for salon operations, franchisees are expected to follow these guidelines. The 'System' also encompasses the operating system, suggesting that all aspects of running the Itan salon, including package sales, are part of the standardized system. Therefore, franchisees must comply with the policies and procedures related to package sales as detailed in the manual.
Furthermore, employees or independent contractors of the franchisee must also comply with these standards, as they may gain knowledge of Itan's system and know-how. This compliance ensures the protection of Itan's intellectual property and the consistency of operations across all franchise locations. This is vital to the success of Itan and its franchisees.