What email addresses are Itan franchisees required to use for Salon-related communications?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
We provide you iTAN email addresses and accounts, the cost of which is covered by the technology fee. You must exclusively use the email addresses we provide for all communications with us, customers, suppliers and other persons relating to your Salon. You may not use them for any purpose unrelated to your Salon. We will own the email addresses and accounts but allow you to use them during the term of your Franchise Agreement.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–31)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, franchisees are required to use email addresses provided by Itan for all communications related to their salon. These communications include interactions with Itan, customers, suppliers, and other relevant parties. The cost of these email addresses is covered by the technology fee paid by the franchisee.
Itan retains ownership of these email addresses and accounts, but franchisees are granted the right to use them during the term of their Franchise Agreement. Franchisees are explicitly prohibited from using these email addresses for any purposes unrelated to their Itan salon.
This policy ensures that all salon-related communications are conducted through official channels managed and controlled by Itan. This allows Itan to maintain brand consistency, monitor communications for compliance, and protect sensitive business information. For a prospective franchisee, this means they must rely on the email system provided by Itan and cannot use personal or other business email addresses for salon matters.