What document describes the operational aspects of an Itan Salon?

According to Itan's 2025 Franchise Disclosure Document, the Brand Standards Manual (the "Manual") describes the operational aspects of an Itan Salon. The Itan franchisee will operate their salon as an independent business using the Marks, the System, the information in the Manual, and the support, guidance and other methods and materials Itan provides.

The Brand Standards Manual is a confidential document that Itan franchisees must adhere to in order to maintain brand consistency and quality across all locations. This manual likely contains detailed instructions and guidelines on various aspects of running the business, such as customer service protocols, tanning procedures, product usage, equipment maintenance, and marketing strategies.

Prospective Itan franchisees should carefully review the requirements outlined in the Brand Standards Manual to fully understand the operational expectations and ensure they are capable of meeting them. It is important to recognize that the manual is confidential, so franchisees will only have access to it after signing the franchise agreement. Therefore, during the due diligence process, potential franchisees should ask Itan specific questions about the types of topics covered in the manual to gain a better understanding of the day-to-day operations of an Itan Salon.