Must I develop and operate my Itan Salon in strict compliance with the Manual?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
- 11.1. Generally. You must operate your Salon in full compliance with this Agreement, the Manual and our standards in order to maintain the goodwill associated with the Marks.
- 11.2. Brand Standards Manual. You must develop and operate your Salon in strict compliance with the Manual. The Manual may contain, among other things:
- (a) architectural plans and specifications for the design, dimensions, layout, equipping and trade dress for a prototype Salon;
- (b) a list of (i) goods and services (or specifications for goods and services) you must purchase to develop and operate your Salon and (ii) designated and approved suppliers;
- (c) a description of the tanning and spray-on tanning services, beauty and wellness services, merchandise, retail items and other goods and services you may sell;
- (d) specifications, techniques, methods, operating procedures and quality standards; and
- (e) policies and procedures pertaining to: (i) reporting and data entry; (ii) accounting and bookkeeping; (iii) insurance; (iv) marketing and advertising; (v) gift card, loyalty and membership programs; (vi) data ownership, use, transfer and protection; and (vii) any other matters we deem appropriate.
The Manual is designed to establish and protect our brand standards and the uniformity and quality of the goods and services offered by Salons. We can modify the Manual at any time. Modifications are binding at the time we notify you of the change, subject to any "grace period" we provide to implement the change. All mandatory provisions in the Manual (whether included now or in the future) are binding on you. The Manual may consist of written text as well as videos, tutorials, training modules, recordings and/or other means of communication.
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, franchisees must operate their salons in strict compliance with the brand's manual. The FDD emphasizes that adherence to the manual is essential for maintaining the goodwill associated with Itan's marks. This obligation extends to all aspects of salon development and operation.
The manual includes architectural plans and specifications for salon design, dimensions, layout, equipping, and trade dress. It also lists required goods, services, and approved suppliers. Furthermore, the manual details the tanning and spray-on tanning services, beauty and wellness services, merchandise, retail items, and other goods and services that franchisees are permitted to sell. It also outlines specific techniques, methods, operating procedures, and quality standards that must be followed.
Itan retains the right to modify the manual at any time, and these modifications become binding upon notification to the franchisee, subject to any provided grace period for implementation. All mandatory provisions within the manual, whether present or future, are binding on the franchisee. The manual's content can be delivered through various means, including written text, videos, tutorials, training modules, and recordings, ensuring franchisees have access to comprehensive guidance.