Does the definition of 'Dispute' for Itan include matters pertaining to the relationship between the parties?

According to Itan's 2025 Franchise Disclosure Document, the definition of "Dispute" does include matters pertaining to the relationship between the parties. Specifically, the FDD defines "Dispute" as any claim, dispute, or disagreement between Itan and the franchisee, which includes any matter pertaining to the relationship between them. This definition is important because it sets the stage for how disagreements will be handled, including the processes for negotiation, mediation, and potential litigation.

This broad definition of "Dispute" means that virtually any disagreement that arises between an Itan franchisee and Itan itself could be subject to the dispute resolution process outlined in the franchise agreement. This could include disagreements over marketing strategies, operational standards, or any other aspect of the franchise relationship. Franchisees should be aware that this definition is not limited to just contractual issues but extends to the overall relationship with Itan.

For a prospective Itan franchisee, this definition has significant implications. It means that before resorting to litigation, they may be required to engage in negotiation and mediation for a wide range of potential issues. Understanding this definition is crucial for franchisees to be aware of their rights and obligations when disagreements arise and to prepare for the possibility of engaging in dispute resolution processes. Franchisees should also note that there are some claims excluded from mandatory mediation, as detailed in the FDD.