What customer data will the point-of-sale system store for an Itan franchise?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
Your point-of-sale system will store data about your customers (including name, address, contact information, membership data and purchase history), employees (including hours worked and performance data) and operations (including sales and expense data). QuickBooks Online Plus will store accounting data. We have independent unlimited access to all of this data and there are no contractual limits imposed on our access. Currently, we do not have independent access to any other data entered into your computer system (i.e., data that is not entered into or stored through Microsoft 365), but we may inspect your computer system and access this data during an inspection.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–31)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, the point-of-sale (POS) system is a crucial component of the franchise's technology infrastructure. The POS system will store a variety of data related to customers, employees, and operations. Specifically, it will maintain a customer information database that includes names, addresses, contact information, membership data, and purchase history. This comprehensive data collection enables Itan to effectively manage customer relationships, track sales trends, and implement targeted marketing strategies. The POS system also interfaces with the tanning beds, verifying customer identification through fingerprint records to ensure that only authorized members receive services. This integration helps prevent fraud and ensures accurate sales recording.
In addition to customer data, the POS system tracks employee hours and performance information, as well as commissions. This functionality allows Itan franchisees to monitor staff productivity, manage payroll efficiently, and incentivize employees based on performance metrics. The system also records and reports sales data, which is essential for financial management and business analysis. Furthermore, the POS system performs certain marketing functions, enabling franchisees to execute promotional campaigns and track their effectiveness.
It is important to note that Itan has independent, unlimited access to all data stored in the POS system. This access allows Itan to monitor franchise performance, ensure compliance with brand standards, and provide support to franchisees as needed. While Itan does not currently have independent access to other data entered into the franchisee's computer system (i.e., data not entered into or stored through Microsoft 365), they retain the right to inspect the computer system and access this data during inspections. Prospective franchisees should be aware of the extent of data collection and access rights granted to Itan, and factor this into their decision-making process.