What conflicting requirements might affect the minimum hours of operation for an Itan Salon?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
8.2. General Manager. You may hire a general manager to assist the Managing Owner with onsite management of the Salon. Any Person you hire as a general manager must: (a) be approved by us; (b) successfully complete all training programs we require (with our permission, the Managing Owner may train general managers you hire after opening); and (c) sign a Brand Protection Agreement. The Managing Owner must supervise the general manager to ensure the Salon is operated in accordance with this Agreement and the Manual. The Managing Owner and/or a general
manager must be present at your Salon at least 40 hours per week.
At any time during normal business hours that neither the Managing Owner nor a general manager is onsite, either the Managing Owner or a general manager must be readily accessible by telephone or email.
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, the minimum hours of operation for an Itan salon could be affected by the requirement that either the Managing Owner or a general manager be present at the salon for at least 40 hours per week. This requirement ensures adequate supervision and adherence to Itan's standards.
However, the FDD also states that at any time during normal business hours that neither the Managing Owner nor a general manager is onsite, either the Managing Owner or a general manager must be readily accessible by telephone or email. This implies that the salon could potentially operate without either of them physically present for some hours, as long as they are reachable.
These two requirements could create a conflict if the normal business hours of the Itan salon require more than 40 hours of onsite management coverage per week. In that case, the franchisee would need to ensure either the Managing Owner or a general manager is present for at least 40 hours, while also maintaining accessibility during all normal business hours, potentially requiring additional staffing or adjustments to the Managing Owner's or general manager's schedule.