According to Itan's 2025 Franchise Disclosure Document, complaints about the content of the Itan website can be directed to the California Department of Financial Protection & Innovation. The document provides a specific web address, https://dfpi.ca.gov/, for this purpose.

This information is relevant for prospective franchisees, particularly those in California, as it outlines a formal channel for addressing concerns about the Itan website's content. It also indicates that the California Department of Financial Protection & Innovation has not reviewed or approved the website.

It is important for potential franchisees to understand that this avenue for complaints is specifically directed towards the content of the website and may not cover other aspects of the franchise relationship. Franchisees in other states may need to consult their own state's equivalent regulatory bodies for similar avenues of complaint.