Does Itan charge a fee for the email addresses they provide?

According to Itan's 2025 Franchise Disclosure Document, Itan will provide franchisees with iTAN email addresses and accounts that they must use. Itan may charge a fee for each email address provided, and this fee is added to the technology fee. Franchisees must exclusively use these email addresses for all communications with Itan, customers, suppliers, and other persons relating to their salon and may not use them for any purpose unrelated to their salon. Itan retains ownership of the email addresses and accounts but allows franchisees to use them during the term of the agreement. Itan also has the right to view the franchisee's email accounts and emails at any time.

This means that as an Itan franchisee, you may incur an additional cost for each email address that Itan provides to you. This fee, if charged, will be included in the overall technology fee that you pay to Itan. It is important to factor this potential cost into your financial projections when considering an Itan franchise.

The requirement to use Itan's email addresses for all salon-related communications ensures brand consistency and allows Itan to monitor communications for quality control and compliance purposes. However, it also means that you will not have the flexibility to use your own preferred email system for business communications. The fact that Itan owns the email addresses and accounts and can view them at any time underscores the importance of maintaining professional and compliant communications through these channels.

Prospective franchisees should inquire about the current fee for email addresses and how it is calculated as part of the overall technology fee. Understanding these costs upfront will help in making an informed decision about investing in an Itan franchise.