Can Itan change the components of the required Technology Systems, including the computer system?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase and use all Technology Systems we designate, including the following computer and pointof-sale system:
- 1 late model PC computer with current Pro version of Microsoft Windows
- 1 all-in-one printer/fax/copy/scanning machine
- Microsoft Office 365 with SharePoint
- Adobe Acrobat Reader
- QuickBooks Online Plus
- Helios 12 point-of-sale system with 2 terminals
You must have high-speed Internet access. Our Learning Management System (LMS) houses all of our iTAN University training materials. We may change the components of the Technology Systems from time to time, including your computer system.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–31)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, Itan has the right to modify the components of the required Technology Systems, which includes the franchisee's computer system.
Itan requires franchisees to purchase and use designated Technology Systems, including a PC computer with Microsoft Windows, an all-in-one printer/fax/copy/scanning machine, Microsoft Office 365 with SharePoint, Adobe Acrobat Reader, QuickBooks Online Plus, and a Helios 12 point-of-sale system with 2 terminals. Franchisees must also have high-speed internet access to utilize Itan's Learning Management System (LMS) for training materials.
It is important for prospective franchisees to understand that Itan can mandate changes or updates to these systems, potentially incurring additional costs for the franchisee. The FDD does not specify any limitations on the frequency or cost of these updates, upgrades, or changes, meaning franchisees should be prepared for potential expenses related to maintaining and updating their technology to meet Itan's requirements.