Is attendance at Itan conferences mandatory?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
to any onsite training we provide as part of our initial training program prior to your opening date). You are responsible for all wages and Travel Expenses you and your personnel incur to attend training programs.
- 5.5. Conferences. We may hold periodic conferences to discuss business and operational matters relevant to Salons. Attendance is mandatory unless: (a) we designate attendance as optional; or (b) we waive your obligation to attend based on showing of good cause. We may charge you a conference registration fee of up to $400 per Person per conference. You ar
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, attendance at periodic conferences is generally mandatory for franchisees. These conferences are held to discuss business and operational matters relevant to the salons. However, there are exceptions to this rule. Attendance is not mandatory if Itan designates the conference as optional, or if Itan waives the franchisee's obligation to attend based on a showing of good cause.
Even if a franchisee fails to attend a required conference without obtaining a waiver, they are still responsible for paying the conference registration fee. Itan may charge a conference registration fee of up to $400 per person per conference. In addition to the registration fee, franchisees are also responsible for covering the wages and travel expenses incurred by themselves and their personnel to attend these conferences.
This policy means that franchisees need to budget not only for the registration fees, but also for potential travel and wage costs associated with attending mandatory conferences. Franchisees should inquire about the frequency and location of these conferences to better estimate these costs. It is also important to understand the criteria Itan uses to determine 'good cause' for waiving attendance, as well as whether conferences are typically designated as optional or mandatory.