What agreement must a general manager sign when hired for an Itan salon?
Itan Franchise · 2025 FDDAnswer from 2025 FDD Document
8.2. General Manager. You may hire a general manager to assist the Managing Owner with onsite management of the Salon. Any Person you hire as a general manager must: (a) be approved by us; (b) successfully complete all training programs we require (with our permission, the Managing Owner may train general managers you hire after opening); and (c) sign a Brand Protection Agreement. The Managing Owner must supervise the general manager to ensure the Salon is operated in accordance with this Agreement and the Manual. The Managing Owner and/or a general
manager must be present at your Salon at least 40 hours per week.
At any time during normal business hours that neither the Managing Owner nor a general manager is onsite, either the Managing Owner or a general manager must be readily accessible by telephone or email.
Source: Item 23 — RECEIPT (FDD pages 44–190)
What This Means (2025 FDD)
According to Itan's 2025 Franchise Disclosure Document, if a franchisee hires a general manager to assist with the salon's on-site management, that general manager must sign a Brand Protection Agreement. Prior to this, the general manager must be approved by Itan and successfully complete all required training programs. However, the Managing Owner may train general managers after the salon opens, with Itan's permission.
The Managing Owner is responsible for supervising the general manager to ensure the Itan salon operates according to the franchise agreement and the brand's manual. Either the Managing Owner or a general manager must be present at the salon for at least 40 hours each week. If neither is on-site during normal business hours, either the Managing Owner or the general manager must be readily accessible by phone or email.
This requirement ensures that individuals in management positions are aware of and committed to protecting Itan's brand standards and confidential information. The Brand Protection Agreement likely contains clauses related to non-disclosure, non-compete, and protection of intellectual property. This is a common practice in franchising to maintain brand consistency and protect the franchisor's interests.