Does the Hydrodog 'System' include service requirements?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
1.1 The HydroDog System. We, our affiliates and our predecessor have expended considerable time and effort developing retail businesses offering, on a mobile basis, pet grooming services (the "Products" and/or the "Services"), in a distinctive and innovative environment (each a "HydroDog Business"). HydroDog Businesses utilize our approved vehicles (the "HydroDog Vehicles") and operate in accordance with our standards and specifications (our "System Standards"). A key to the development, operation, franchising and success of the HydroDog Businesses is the use of our System. The "System" includes, but is not limited to, distinctive designs, layouts, color schemes and signs, equipment, inventory, marketing methods, service requirements, standards and specifications, products, inventory, and suppliers; rules; training and assistance; and other methods and procedures relating to the establishment and operation of a HydroDog Business.
Source: Item 23 — RECEIPTS (FDD pages 43–166)
What This Means (2025 FDD)
According to the 2025 Hydrodog Franchise Disclosure Document, the Hydrodog 'System' does include service requirements. The System encompasses various elements critical to the operation of a HydroDog Business, including distinctive designs, layouts, color schemes, signs, equipment, inventory, marketing methods, service requirements, standards and specifications, products, inventory, and suppliers; rules; training and assistance; and other methods and procedures relating to the establishment and operation of a HydroDog Business.
As a Hydrodog franchisee, you must adhere to the System Standards, which may be modified periodically by Hydrodog. These modifications may require additional capital investment or higher operating costs. Franchisees are obligated to comply with all modifications to System Standards, including Capital Modifications, within the specified time period. Failure to comply with any System Standards or Capital Modifications within the specified time period will result in a non-compliance fee, mandatory remedial training at the franchisee's expense, suspension of rights under the Franchise Agreement, and/or termination of the Franchise Agreement.
Hydrodog also mandates participation in any customer service program or customer retention program that they may establish. Failure to comply with the requirements of these programs or failure to achieve satisfactory customer satisfaction results or retention rates can lead to mandatory remedial training at the franchisee's expense, deeming the Territory non-exclusive, imposition of monetary penalties, and/or termination of the Franchise Agreement. Hydrodog also reserves the right to establish a centralized call center and online booking system (the "Customer Sales Center") to process all orders for services or products within the System. If implemented, franchisees must retrieve all orders from the Customer Sales Center and comply with all related procedures and protocols.