Who is responsible for ensuring employees are adequately trained to use the HydroDog Computer Systems?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
ion, training personnel, and other functions as we specify from time to time. You must ensure that your employees are adequately trained to use the systems and that they follow applicable policies.
You will have sole responsibility for the acquisition, operation, maintenance, and upgrading of the Computer System. You must use the Computer System for on-line reporting of sales, ordering supplies, keeping customer information, and reporting other information to us as required under the Franchise Agreement (collectively, the "Business Management System"). As of the date of this disclosure document, our mandatory hardware and software requirements for the Computer System include, but are not limited to, the following: (1) laptop or desktop personal computer (like a MAC Book Pro, HP, Dell etc. or equivalent), a network card, a most recent Microsoft or Apple operating system, Adobe Acrobat Reader (most recent version), the most recent Microsoft Office Suite or Apple equivalent and the POS software; (2) a monitor; and (3) a color printer, (4) iPad or Android tablet, and (5) compatible mobile phone. The Computer System must contain and you must be reasonably proficient with such computer software and internet programs that we designate for use from time to time, including: database, spreadsheet, financial, word processing, communications, e-mail and calendaring programs. You must obtain and install a highspeed Internet connection (through DSL or cable modem) to your Computer System at the site and maintain a valid e-mail address and account to which you have access and through which we may contact you. You must maintain a dedicated business mobile phone number that is separate from your personal phone line. If you do not already have a computer system and peripherals that satisfy these requirements, we estimate that the Computer System will cost between $1,000 to $1,500. You wi
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–30)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, the franchisee is responsible for ensuring their employees are adequately trained to use the computer systems. This includes following all applicable policies related to the systems.
The franchisee also has sole responsibility for the acquisition, operation, maintenance, and upgrading of the Computer System. This means the franchisee must manage the system used for online reporting of sales, ordering supplies, keeping customer information, and reporting other required information to Hydrodog.
Hydrodog specifies mandatory hardware and software requirements for the Computer System. These include items such as a laptop or desktop computer, a monitor, a color printer, a tablet, and a compatible mobile phone. Franchisees must also be proficient with designated software and internet programs, including those for database, spreadsheet, financial, word processing, communications, e-mail, and calendaring. A high-speed internet connection and a dedicated business mobile phone are also required.
If a franchisee does not already have a compliant computer system, the estimated cost to acquire one is between $1,000 and $1,500. Franchisees will also incur ongoing fees for telephone lines and a high-speed internet connection. This highlights the importance of budgeting not only for the initial franchise fee and startup costs but also for the technology infrastructure necessary to operate the Hydrodog business according to the franchisor's standards.