Who is responsible for the acquisition, operation, maintenance, and upgrading of the Computer System for a Hydrodog franchise?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
equately trained to use the systems and that they follow applicable policies.
You will have sole responsibility for the acquisition, operation, maintenance, and upgrading of the Computer System. You must use the Computer System for on-line reporting of sales, ordering supplies, keeping customer information, and reporting other information to us as required under the Franchise Agreement (collectively, the "Business Management System"). As of the date of this disclosure document, our mandatory hardware and software requirements for the Computer System include, but are not limited to, the following: (1) laptop or desktop personal computer (like a MAC Book Pro, HP, Dell etc. or equivalent), a network card, a most recent Microsoft or Apple operating system, Adobe Acrobat Reader (most recent version), the most recent Microsoft Office Suite or Apple equivalent and the POS software; (2) a monitor; and (3) a color printer, (4) iPad or Android tablet, and (5) compatible mobile phone. The Computer System must contain and you must be reasonably proficient with such computer software and internet programs that we designate for use from time to time, including: database, spreadsheet, financial, word processing, communications, e-mail and calendaring programs. You must obtain and install a highspeed Internet connection (through DSL or cable modem) to your Computer System at the site and maintain a valid e-mail address and account to which you have access and through which we may contact you. You must maintain a dedicated business mobile phone number that is separate from your personal phone line. If you do not already have a computer system and peripherals that satisfy these requirements, we estimate that the Computer System will cost between $1,000 to $1,500. You wi
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–30)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, the franchisee is solely responsible for the acquisition, operation, maintenance, and upgrading of the Computer System. This includes ensuring employees are adequately trained to use the systems and follow applicable policies. The Computer System must be used for online sales reporting, supply ordering, customer information management, and other required reporting to Hydrodog.
As of the date of the 2025 FDD, mandatory hardware and software requirements include a laptop or desktop personal computer (like a MAC Book Pro, HP, Dell etc. or equivalent), a network card, a most recent Microsoft or Apple operating system, Adobe Acrobat Reader (most recent version), the most recent Microsoft Office Suite or Apple equivalent and the POS software; a monitor; a color printer, an iPad or Android tablet, and a compatible mobile phone. Franchisees must also have proficiency with designated computer software and internet programs, including database, spreadsheet, financial, word processing, communications, e-mail, and calendaring programs. A high-speed Internet connection (through DSL or cable modem) and a dedicated business mobile phone number are also required.
If a franchisee does not already have a compliant computer system, the estimated cost is between $1,000 and $1,500, not including telephone lines and high-speed internet connection fees. While Hydrodog provides an estimate of these costs, franchisees should be aware that they are responsible for all expenses related to maintaining and upgrading the Computer System as required by Hydrodog during the franchise term. Hydrodog does not provide ongoing maintenance, repairs, upgrades, or updates to the Computer System, nor do they reimburse franchisees for these costs. Hydrodog retains the right to independently access all information collected by the franchisee's Computer System at any time without prior notification, requiring password access to obtain such data.