Does Hydrodog have an obligation to reimburse franchisees for Computer System costs?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
l also incur fees for the telephone lines and high-speed Internet connection.
We do not have any obligation to provide ongoing maintenance, repairs, upgrades or updates to the Computer System. Nor do we have any obligation to reimburse you for any Computer System costs. You must maintain your Computer System and keep it in good repair. You must update or upgrade the Computer System, including any point-of-sale system components and software, as we require at any time during the term of the franchise, at your sole expense. We estimate that the cost of optional or required maintenance, updating, upgrading or support contract will be between $100 and $1,000 per year. While we provide an estimate of the annual cost of any maintenance, updating, upgrading, or support contracts, there is no contractual limit on the frequency or cost of your obligation to upgrade or update the Computer System.
We have the right to independently access all information you collect, compile, store or generate at any time without first notifying you, and you must give us password access to your Computer System to enable us to obtain such data. There are no contractual limitations on our right to access or retrieve any information contained
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–30)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, Hydrodog has no obligation to reimburse franchisees for any costs related to the Computer System. The franchisee is solely responsible for maintaining the Computer System, keeping it in good repair, and updating or upgrading it as required by Hydrodog during the franchise term.
This means that as a Hydrodog franchisee, you will bear the full financial burden of any maintenance, repairs, upgrades, or updates to the Computer System used in your business. Hydrodog estimates these costs to be between $100 and $1,000 per year for optional or required maintenance, updating, upgrading, or support contracts. However, the document clarifies that this is only an estimate, and there is no contractual limit on the frequency or cost of required upgrades or updates.
Furthermore, Hydrodog retains the right to independently access all information collected, compiled, stored, or generated by the franchisee's Computer System at any time without prior notification. Franchisees must provide Hydrodog with password access to enable data retrieval. This unrestricted access and the franchisee's sole responsibility for all Computer System costs are important factors to consider when evaluating the Hydrodog franchise opportunity.