If implemented, what is a Hydrodog franchisee required to do regarding the Customer Sales Center?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to establish a centralized call center and online booking system (the "Customer Sales Center"), to process all orders for services or products within the System, including all orders for services or products for your HydroDog Business, and otherwise to handle customer inquiries.
If implemented, we will require that you retrieve all orders for services and products for your HydroDog Business from the Customer Sales Center, and comply with all related procedures and protocols as may be updated by us from time to time.
We will direct all aspects of planning and operation of the Customer Sales Center that we believe to be in the best interest of the entire System in our absolute and uncontrolled business judgment.
If implemented, you must fully participate in all programs and protocols involving the Customer Sales Center, as we may require from time to time at our then-current fee.
Source: Item 23 — RECEIPTS (FDD pages 43–166)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, Hydrodog reserves the right to establish a centralized call center and online booking system referred to as the "Customer Sales Center". If Hydrodog implements this system, franchisees will be required to retrieve all orders for services and products for their Hydrodog Business from the Customer Sales Center. Franchisees must also comply with all related procedures and protocols, which Hydrodog may update from time to time.
Hydrodog retains control over all aspects of planning and operation of the Customer Sales Center, exercising its business judgment to benefit the entire Hydrodog system. This means Hydrodog has the authority to make decisions about the Customer Sales Center's operations without direct franchisee input.
Furthermore, if the Customer Sales Center is implemented, franchisees must fully participate in all programs and protocols associated with it, as required by Hydrodog. Participation may involve paying a fee, at the then-current rate, to Hydrodog. This fee is in addition to other fees outlined in the franchise agreement. Therefore, a Hydrodog franchisee needs to be prepared to integrate the Customer Sales Center into their business operations and budget for any associated fees should Hydrodog choose to implement it.