If implemented, must a Hydrodog franchisee participate in the Customer Sales Center programs?

According to Hydrodog's 2025 Franchise Disclosure Document, if Hydrodog implements a Customer Sales Center, franchisees must fully participate in all associated programs and protocols. This includes retrieving all service and product orders for their HydroDog Business from the Customer Sales Center and adhering to any procedures and protocols that Hydrodog updates periodically. Franchisees will be required to participate in these programs at Hydrodog's then-current fee. Hydrodog retains absolute and uncontrolled business judgment in directing all aspects of the Customer Sales Center's planning and operation, believing it to be in the best interest of the entire Hydrodog system.

This requirement means that franchisees will not have a choice about using the Customer Sales Center if Hydrodog decides to implement it. They must integrate it into their business operations and pay any associated fees. This could impact a franchisee's operational control and potentially increase their expenses. The franchisee must also comply with any changes to the Customer Sales Center's procedures and protocols, which could require them to adapt their business practices.

In addition to the Customer Sales Center, Hydrodog franchisees must also participate in any customer service or customer retention programs that Hydrodog establishes. Failure to comply with these programs or meet Hydrodog's required customer satisfaction or retention rates can result in mandatory remedial training at the franchisee's expense, deeming the franchisee's territory non-exclusive, monetary penalties, or even termination of the franchise agreement. This underscores the importance of adhering to Hydrodog's standards and programs to maintain the franchise in good standing.

It is important for prospective franchisees to understand that Hydrodog retains significant control over various aspects of the business, including customer interaction and marketing. Franchisees should carefully consider the potential costs and operational adjustments associated with these programs and evaluate how they align with their business goals and capabilities.